Cancellation policy

Subscription and Cancellation Policy

Some products in our store can be purchased as a subscription (Subscribe & Save). This policy explains how subscriptions work and how to change or cancel one.

How subscriptions work
When you subscribe, you'll receive repeat deliveries at the frequency you choose at checkout: every 15, 30, 45, or 60 days depending on the product. Your payment method is stored securely and charged for each delivery when it ships.

Price
The subscription price is the discounted price shown at checkout. The rate you join at is yours for as long as your subscription stays active. Subscription orders ship free within the United States, and your first delivery includes a pack of trading cards.

Renewal reminders
We email you 3 to 5 days before every renewal, so nothing ships as a surprise. That email is your window to skip, change, or cancel before the next charge.

Changing or cancelling
You can skip a delivery, pause, change your frequency, switch products, or cancel at any time, with no fee. Manage everything from your customer account at codenamehealth.com (your order confirmation email has a link), or email support@codenamehealth.com and a person will take care of it.

Cancellations take effect for your next scheduled renewal. An order that has already been processed will still ship and is covered by our Refund Policy (https://codenamehealth.com/policies/refund-policy).

Failed payments
If a renewal payment doesn't go through, we'll email you and retry over the next few days. If it still fails, the subscription pauses until the payment method is updated. Nothing ships and nothing is charged in the meantime.

Promotional codes
Reward and promotional codes apply to one-time purchases and don't combine with subscription pricing unless a promotion says otherwise.

Questions
support@codenamehealth.com