Refund policy

Returns and Refunds

Your first jar of each charm carries a 30-day money-back guarantee. If it isn't right for you, reach out within 30 days of delivery and we'll make it right. You don't need to send back an opened bottle.

How it works
Write to support@codenamehealth.com with your order number and a line about what didn't work. A person reads every message. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few more days to post it.

What's covered
The guarantee covers your first jar of each product. Later jars from a subscription can be returned unopened within 30 days of delivery for a full refund; we'll send a prepaid label and the return address when you write in.

Damaged, defective, or wrong items
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with a photo and we'll replace it or refund it, your choice. No return needed.

Subscriptions
Skip, pause, or cancel anytime from your account. We email a reminder 3 to 5 days before every renewal so nothing arrives as a surprise. If a renewal ships before you meant to cancel, the unopened-return rule above applies.

What we can't refund
Gift cards. Orders outside the 30-day window. Jars beyond the first that have been opened.

Questions
support@codenamehealth.com, any time.