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Every quest starts with questions

Everything you need to know about Code Name, the Realm, and the four charms you carry.

Why Code Name?

We're called Code Name because you're the main character here. We won't pretend to know your story before you've written it.

Everyone who picks up a controller plays differently. Everyone who works on their health does too. Some of us are speedrunners. 

Some of us are completionists. Most of us are trying to get past the level we've been stuck on for a while.

A Code Name is what you carry at the beginning of a mission, before the victories, before the level-ups, 

before anyone knows how the story ends. That's where health actually starts. With a starting point. Yours.

Why the Hollow?

The Hollow is our silent protagonist. The Hollow has no face, no backstory, and no dialogue. That's on purpose.

 Every great RPG has one, the hero who never speaks, so when you play, it's your voice in their head. 

The Hollow is transparent because they're the character you play, and the character you play should look like whoever is holding the controller.

They're you on day one. You at the start of the run. Around them stand four guides, because no protagonist gets through the story alone.

General

Everything you need to know.
What is Code Name? +

Code Name makes premium supplement gummies, one for each part of your day. Four charms, four guides, and a world called the Realm to guide them. Every charm is third-party tested for purity and potency before it reaches you.

Why do you call the gummies charms? +

The charms are gummies. We call them charms because everything in the Realm carries its own name, and a charm is something you take with you. The word changes. The apple cider vinegar, creatine, melatonin, and mushroom extracts inside stay the same.

Who are the four guides? +

Joy keeps the Forest of Thornberry and tends Foundation, the apple cider vinegar charm. Cleo guards the castle gate and keeps Vitality, creatine. Cyrus keeps the Sun Temple and tends Energy, the mushroom complex. Rayleigh leads the Moon Temple, where Recovery waits, the melatonin charm.

How do I choose a guide? +

Choose what you want from your day. Steady mornings and digestion lead you to Joy. Strength leads you to Cleo. Lasting energy leads you to Cyrus. Rest leads you to Rayleigh. Choose one, and they show you how to use what you carry.

Are Code Name gummies third-party tested? +

Yes. Every batch is tested by an independent lab for purity and potency before it reaches you, so the results come from someone with nothing to gain.

How much do they cost? +

Every charm is $35, one price across the Realm. Subscribers pay 30% less on every delivery, with a free pack of trading cards in the first, and their charms ship free. The rate you join at is yours for as long as you stay.

PRODUCT

Everything you need to know.
How do I take each charm? +

Each charm has its own dose and its own timing, and you'll find both on its product page. As a rule, take Foundation and Energy in the morning, Vitality any time of day, and Recovery about half an hour before you lie down. Foundation, Vitality, and Energy work best taken daily. Recovery is for the nights you need it.

How long until I notice a difference? +

It depends on the charm. Recovery can work the first night. The others build with daily use, usually over a week or two, so give them the time they ask for. Each product page tells you what to expect from that gummy.

Are gummies as good as powders and capsules? +

The dose is what matters, and every product page lists exactly what's in each charm. What changes is that you skip the scoop, the shaker, and the unpleasant taste.

What is the Mother, and why does it matter? +

The Mother is the cloudy strands that form as cider turns to vinegar. Most brands filter it out. Joy keeps it in, so the apple cider vinegar charm is unfiltered, the way apple cider vinegar was taken long before it reached a shelf.

Do any of the charms contain caffeine? +

None of them do. The mushroom complex provides energy without a stimulant, which is why it builds slowly and leaves no crash.

Are they vegan, gluten-free, and non-GMO? +

It varies by charm. Most are vegan and non-GMO, and some carry gluten-free or Halal certifications as well. Check the supplement facts on each product page for the full list of ingredients.

Do they contain allergens? +

Some charms contain coconut, which is classed as a tree nut. All four are packaged in a facility that also handles milk, soy, wheat, egg, peanuts, tree nuts, fish, and shellfish. Check the label on each product page before you order.

Can I take more than one charm at once? +

Yes. The four are built to carry you across a day, morning to night. If you take prescription medication, are pregnant or nursing, or have a medical condition, speak with your doctor first.

SHIPPING AND RETURNS

Everything you need to know.
How long does shipping take? +

Three to five business days for most doors. Your order leaves from Tampa, and word follows the moment it's on the road.

How do I track my order? +

When your order leaves us, word follows by email with a tracking link, so you can watch it travel to your door.

My tracking says delivered, but nothing arrived. +

Check with our delivery partner, neighbors, and your building first, since parcels are often held nearby. If it still hasn't turned up after a week, write to us at support@codenamehealth.com, and we'll sort it.

What is your returns policy? +

Every order carries a 30-day money-back guarantee. If a charm isn't right for you, reach out within 30 days of delivery and we'll make it right. You don't need to send back an opened bottle.

Can I change my shipping address after ordering? +

If your order hasn't shipped yet, write to us at support@codenamehealth.com and we'll update it. Once it's on the road, we can't redirect it, though we'll help you track it down.

Do you ship outside the US? +

For now, our charms only travel within the US. If that changes, subscribers and guild members will be the first to know.

SUBSCRIPTIONS

Everything you need to know.
How do subscriptions work? +

Choose your charm, choose how often it arrives, and it ships on its own from then on. Subscribers pay less than they would one bottle at a time, and each delivery is timed to reach you before the last of your jar runs out.

When am I charged? +

On your renewal date, which you set when you subscribe. We send word three to five days beforehand with the date and the amount, so nothing lands as a surprise.

Can I skip, pause, or cancel? +

Yes, anytime, from your account. Skip a delivery, pause for a while, or cancel altogether. No emails to send, no one to call.

What happens if my payment fails? +

We'll write to you and try the charge again over the next few days. Update your details and your order ships right away. If it still doesn't clear, your subscription pauses until it's back in order.

Do subscribers get a better price? +

Yes. Your first delivery arrives with 30% off and a free pack of trading cards. Every delivery after keeps the same 30% off and ships free. The rate you join at is yours for as long as you stay.

Side Quest

What you need to know before you enter.
How do I enter, and does my entry expire? +

Fill out the form on the Side Quest page once. That's your entry, and it never expires: your marble rolls in every race from here on. Each month's entry period runs from 12:00 am ET on the 1st through 11:59 pm ET on the last day of the month, and the show goes up on the 1st of the next month. Enter after the deadline and your marble goes in the next month's race instead.

Who can enter? +

Side Quest is open to legal residents of the US who are 18 or older at the time of entry. It's void where prohibited by law. Employees of Code Name Health and their immediate families can't enter. The sponsor is Tetra Supply Center LLC, doing business as Code Name Health, 1509 West Cypress St, Tampa, FL 33606.

Do I have to buy anything? +

There's no purchase necessary to enter or win, and buying something never changes your odds. Entry is the form on the Side Quest page, free to anyone eligible. Every marble in the race has the same chance, whether its owner has ever bought a charm or not.

What can I win? +

Each month, five heat winners take home a founder box: all four charms (ACV, creatine, mushroom complex, melatonin), a map of the Realm and a trading card and sticker pack, with an approximate retail value of $150 each. The five then race for the grand prize, which changes each month and is announced with its approximate retail value when entries open. Prizes ship to an eligible address, can't be transferred and have no cash alternative.

How does the marble race work, and how are winners picked? +

Every entry is a marble with your name on it. We race them on the show in five heats, and the first marble across the line wins each one. Those five then race in the final. Odds depend on how many marbles are in the race that month. Winners are notified by email, and everyone on the list receives the results. 

Can I get more than one marble? +

Yes. Complete the four actions on the Side Quest page for extra entries: refer a friend (two marbles), choose your guide (two), follow Code Name on Instagram (one) and follow Code Name on TikTok (one). Each is free, and each one is another marble with your name on it in the race.

Your order is protected

Every charm is backed by a 30-day money-back guarantee and third-party tested for purity and potency. If it isn't right for you, we'll make it right.

Safety and disclaimer

Our charms are dietary supplements, made for adults. If you're pregnant, nursing, under 18, taking prescription medication, or living with a medical condition, speak with your doctor before taking any supplement. Melatonin is intended for occasional sleeplessness. Keep all charms out of reach of children.

Still have a question?

Ask us anything, about the charms, your order, or the guides. A person reads every message, and we write back as soon as possible.